Returns & Refunds Policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged.

 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

‏The cost of returning the products is the responsibility of the buyer. As well as the cost of returning the value of the order to the buyer. All costs incurred to refund the amount of order is the responsibility of buyer.

 


Need help?

Contact us at info@sultansarayegypt.com for questions related to refunds and returns.